Your local Urgent Care Centre is your first stop for unplanned medical attention for adults or children.
It is far safer to seek local medical care than delay treatment or take a risky drive to a regional emergency department.
At your local Urgent Care Centre, it is our job to make sure you access the care that is most appropriate for your circumstances. We will triage (assess), treat or transfer patients depending on the nature of the visit and assessment of the illness or injury.
Working alongside local doctors, care is delivered by highly skilled nurses who provide treatment for health concerns that need attention out of hours.
Kyneton Health: To reach the Urgent Care Centre, please present at the nurses station. After hours access is via the security buzzer, which you’ll find at the left hand side of the main hospital entrance. The Urgent Care Centre in Kyneton can also be reached by telephone: 5422 9900.
Daylesford Health: To reach the Urgent Care Centre, please go to the door to the left of the main hospital entrance and press the buzzer for attention. The Urgent Care Centre in Daylesford can also be reached by telephone: 5321 6500.
Professional care is provided by our highly skilled nurses, many of whom are Rural and Isolated Practice Registered Nurses (known as RIPRNs).
RIPRNs undertake additional training to provide a wider range of primary care and emergency services for rural communities.
Local GPs also collaborate with our highly skilled nurses, and are available on call for telephone consultation or visit.
• In Daylesford, we are supported by GPs from Springs Medical Centre.
• In Kyneton, we are supported by GPs from Brooke St Medical Centre, Campaspe Family Practice, Springs Medical and Kyneton Medical Centre.
After hours, our nursing staff can also access specialist services via Telehealth, including My Emergency Doctor, a service that connects us to specialist emergency doctors via phone or smartphone.
Our allied health specialists may be able to provide the following services daily through our Urgent Care Centre in Kyneton:
• Exercise Physiologist
• Occupational Therapy
• Social Work
• Allied Health Assistant
The sort of conditions we can assess include:
— Allergic reactions
— Breathing difficulties
— Broken bones
— Chest infections
— Chest pain/heart attack
— Concussion or loss of consciousness
— Dental or mouth pain/infection
— Eye conditions, such as a foreign body or abrasion
— General injuries
— Mental health/anxiety
— Nose bleed (epistaxis)
— Pain and pain management (analgesia)
— PICC (Peripherally Inserted Central Catheter) lines and ports
— Pregnancy related problems
— Snake bite
— Sore throat or cough
— Sprains and strains
— Stroke or altered conscious state
— Traumatic injuries
Unlike Emergency Departments in large hospitals, you are not classified as an admitted patient when you present to an Urgent Care Centre. As a result, fees may apply for some services:
Our partner radiology and pathology providers generally bulk bill for tests required for patients attending Urgent Care. However, if required after hours, an additional fee may be charged for these services.
If you are seen by a doctor from one of our local GP practices, you may be charged a fee for the consultation. Some of our doctors bulk-bill to Medicare, however, this depends upon the individual doctor on call. If a fee is charged, this will be discussed with you.
Serious medical conditions may require transfer by ambulance to a larger hospital. Patients are responsible for the cost of an ambulance transfer to another hospital. It is strongly recommended that you have Ambulance Victoria membership. If you do not have ambulance membership, you will receive a significant bill from Ambulance Victoria. Not all private health cover includes ambulance.
What if I can’t pay?
It is not the intention of our local doctors to deny appropriate medical care to patients with urgent care
needs. At the individual doctor’s discretion, the consultation may be bulk-billed. Please check with the doctor before the consultation commences if you are unable to pay.