PLEASE NOTE:

All patients presenting to our Urgent Care Centres must wear a surgical mask.

Patients with a respiratory condition or a mask exemption are advised to telephone ahead of their arrival as this type of presentation will require additional Infection control measures and planning.

Our Urgent Care Centres in Daylesford and Kyneton are open 24 hours a day, 7 days a week.

It’s your first stop for unplanned medical attention. Professional care is provided by our highly skilled nurses, many of whom are Rural and Isolated Practice Registered Nurses (RIPRNs). RIPRNs a specially trained to provide a wider range of primary care and emergency services for rural communities.

The Kyneton UCC teams work with local GPs who are available on-call for phone consultations or visits. Daylesford UCC provides nurse-led care with local GP support available on call during the following times:

• Monday to Friday 8am-6pm
• Saturday 8am-2pm
• Sunday 8am-12 noon.

Outside of these hours, medical support is provided via tele-health.

In a life-threatening emergency, always call 000.

Kyneton Health: To reach the Urgent Care Centre, please present at the nurses station. After hours access is via the security buzzer, which you’ll find at the left hand side of the main hospital entrance. The Urgent Care Centre in Kyneton can also be reached by telephone: 5422 9900.

Daylesford Health:  To reach the Urgent Care Centre, please go to the door to the left of the main hospital entrance and press the buzzer for attention. The Urgent Care Centre in Daylesford can also be reached by telephone: 5321 6500.

Urgent Care Centre Treatment

We triage, treat or transfer patients depending on the nature of the visit and assessment of the illness or injury.

The sort of conditions we can assess include:

• Allergic reactions
• Asthma Burns (minor)
• Chest infections
• Dehydration
• Dental or mouth pain/infection
• Diarrhoea
• Dressings
• Eye conditions, such as foreign body or abrasion
• Falls
• Lacerations
• Mental health/ anxiety
• Nose bleed (epistaxis)
• Pain and pain management (analgesia)
• Sprains and strains
• Urinary problems

Fees

Urgent Care Centres are not like Emergency Departments in large hospitals. Fees may apply for some services.

Tests
Radiology and pathology test are normally bulk billed. Fees may apply after-hours.

Local Doctors
If you are seen by a doctor you may be charged a fee. If a fee is charged, this will be discussed with you prior to treatment.

Ambulance
Serious medical conditions may require transfer by ambulance to a larger hospital. We strongly recommended you have an Ambulance Victoria membership. Not all private health cover includes ambulance cover.

What if I can’t pay?
It is not the intention of our local doctors to deny appropriate medical care to patients with urgent care
needs. At the individual doctor’s discretion, the consultation may be bulk-billed. Please check with the doctor before the consultation commences if you are unable to pay.