What is Telehealth?
Telehealth is a normal medical consultation between a patient and a medical specialist using video conferencing software and an audio and visual link over the internet, without having to attend the hospital in person.
How does it work?
Using a computer, iPad, smart phone or other similar device, you can go to the organisation’s website to connect online to your specialist. You will be able to see each other by live video through your device.
What are the advantages of Telehealth?
Reduced or no travel time
Less impact on your daily life
Your home is your waiting room
Your local palliative care nurse and GP is involved
Easier access to specialist care
What if I prefer a face-to-face consultation?
You can always choose a face-to-face consultation with your specialist if you prefer. Telehealth is an option for your care when available and appropriate.
What do I need to make a video call?
- Access to a computer, iPad, smart phone or similar device – your nurse can provide this.
- A good internet connection
- A private, well-lit area
- Web camera, speakers and a microphone
For more information, visit preparing for telehealth.
Is a telehealth consultation private?
The same privacy and confidentiality requirements that apply for all face to face consultations apply to video consultations, as per Kyneton District Health’s Privacy Policy.
What If I need A blood test or x-ray?
The request forms will be mailed to your postal address or faxed to your regular provider.
What If I need to be examined?
The specialist may ask your GP or Palliative care nurse to examine you on their behalf. This may or may not be on camera. We will respect your privacy, and a gown will be provided if you need to remove clothing.
What happens during the Telehealth appointment?
You and the specialist will be visible on a computer screen at each end of the video consultation. Where appropriate, this may also include your palliative care nurse or GP.
At the start of the consultation, everyone will introduce themselves and the reason for the consultation will be explained. You may be asked some identifying questions, such as your name, date of birth and address to ensure that you are the right patient with the right specialist, and that they have the right health record.
The specialist will speak with you and ask you questions just as they would in a face to face consultation. You can also ask questions of the specialist.
As with any face-to-face appointment, your spouse, partner, family or friend may accompany you if you wish.
What will it cost me?
The video call is free, however the regular costs (if any) of a medical consultation still apply.
Will the video consultation be recorded?
No. However if your specialist feels that it would be helpful for your treatment to record particular images during your consultation, they would first need to gain your written permission to do so.
How should I prepare for my telehealth appointment?
Follow these simple steps to ensure you get the best from your Telehealth consultation:
- Before the appointment, check that you can sign into the test site at the nominated hospital
- Be ready at least 15mins early to allow for preparation time
- Avoid wearing brightly patterned or reflective clothing as this may not show up well on the camera
- Make sure the room is quiet and free of distractions
- Speak clearly so your voice can be picked up by the microphone
- Look at the camera so you can achieve good eye contact with the specialist; and
- If you have any questions or need help throughout the consultation, just ask.
What if I feel I am unable to continue?
It is unlikely you will feel unable to continue with a video consultation, but if this does happen you can leave at any time.
How can I provide feedback on my video consultation?
We value your feedback so that we can continue to improve the service provided by Telehealth.
What are the next steps?
Ask your palliative care nurse if they can facilitate your next consultation with your specialist from home.
Consider asking if your local GP should be involved
For further information about Telehealth services please contact Macedon Ranges Community Nursing at Kyneton Health on (03) 5422 9911 or email district@kynetonhealth.org.au